Privacy Policy

We may collect personal information including:

1. your name;
2. your business name, if applicable;
3. your phone number and email address;
4. the property address, job site address or service location;
5. details about your enquiry, including switchboard type, urgency, scope of works, preferred dates, access requirements and site details;
6. documents, photographs, single-line diagrams, reports or other files you choose to provide;
7. communications you send to us by website form, email, phone or other channels;
8. payment, billing or transaction information, where applicable; and
9. basic technical information such as IP address, device type, browser type, pages visited, referral source and website usage data.

We generally do not seek to collect sensitive information. Please do not submit sensitive personal information unless it is reasonably necessary for your enquiry.

We may collect personal information when you:

1. submit a quote request, contact form, callback request or enquiry form;
2. contact us by email, phone or another communication method;
3. provide documents, photos or site information;
4. make a payment or use a checkout system, where applicable;
5. interact with our website, advertising, analytics tools or cookies; or
6. otherwise provide information to us directly.

We may also receive information from third-party service providers where it relates to an enquiry, quote, inspection, report, payment, customer support matter or business administration task.

We collect, use and disclose personal information for purposes including:

1. responding to enquiries;
2. providing information or quotes;
3. referring or passing your enquiry to a suitable electrician, thermographer, electrical contractor or service provider;
4. arranging, coordinating or assisting with switchboard thermal imaging inspections and related services;
5. communicating with you about your enquiry, booking, quote, payment, report or support request;
6. processing payments, invoices or refunds, where applicable;
7. delivering reports or service-related documents;
8. improving our website, services, forms, advertising and customer experience;
9. record keeping, administration, accounting, tax, insurance and legal compliance;
10. fraud prevention, website security and business protection; and
11. complying with laws, regulations, court orders or lawful requests from authorities.

By submitting an enquiry through this website, you acknowledge and agree that your details may be passed to electricians, thermographers, electrical contractors or other service providers for the purpose of responding to your enquiry, providing a quote, arranging the requested service, completing an inspection or issuing a report.

We may disclose your personal information to:

1. electricians, thermographers, electrical contractors and service providers in our referral network;
2. payment processors such as Stripe, where applicable;
3. website hosting, infrastructure, database and email providers;
4. analytics and advertising platforms, including Google Analytics and Google Ads, where used;
5. CRM, scheduling, administration and communication tools used to operate the business;
6. professional advisers, including legal, accounting, insurance and business advisers;
7. debt collection, dispute resolution or enforcement providers, if required; and
8. government agencies, regulators, courts, law enforcement or other parties where required or authorised by law.

We do not sell your personal information for unrelated marketing purposes.

We may use limited personal information to contact you about your enquiry, follow up on a quote, provide service updates, request feedback, or send information about related services where permitted by law.

You can opt out of marketing communications at any time by contacting us or using any unsubscribe option provided.

This website may also use advertising and remarketing tools, such as Google Ads, to show relevant advertising or measure advertising performance. These tools may use cookies, pixels or similar technologies.

This website may use cookies and similar technologies to:

1. operate and secure the website;
2. remember user preferences;
3. measure website traffic and performance;
4. understand how visitors use the website;
5. improve our services and advertising; and
6. support Google Analytics, Google Ads, remarketing or similar platforms.

You can disable cookies through your browser settings. Some parts of the website may not function properly if cookies are disabled.

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

These steps may include using reputable service providers, access controls, password protection, secure systems, encrypted website connections and limiting access to information where appropriate.

However, no method of transmission or electronic storage is completely secure. We cannot guarantee absolute security of information transmitted through the internet.

We keep personal information for as long as reasonably required for the purposes described in this Privacy Policy, including responding to enquiries, managing referrals, providing support, maintaining business records, complying with legal, tax and insurance obligations, resolving disputes and enforcing agreements.

When personal information is no longer reasonably required, we will take reasonable steps to destroy it or de-identify it, unless we are required or permitted by law to keep it.

Some of our third-party service providers, including hosting, analytics, advertising, payment, email, CRM or administration providers, may store or process information outside Australia.

Where personal information is disclosed overseas, we take reasonable steps in the circumstances to ensure that overseas recipients handle personal information consistently with applicable Australian privacy requirements.

You may contact us to request access to the personal information we hold about you or to request that we correct inaccurate, outdated or incomplete information.

We may need to verify your identity before responding to a request.

We will respond within a reasonable timeframe. In some circumstances, we may refuse access or correction where permitted by law, but we will explain the reason where required.

You may request that we delete personal information we hold about you.

We will take reasonable steps to action deletion requests where appropriate. However, we may need to retain certain information for legal, tax, accounting, insurance, dispute resolution, fraud prevention, business record or compliance reasons.

If we become aware of a data breach involving personal information, we will assess the incident and take reasonable steps to contain, investigate and respond to it.

Where required by law, we will notify affected individuals and the Office of the Australian Information Commissioner.

If you have a question or complaint about how we handle your personal information, please contact us using the enquiry form on this website.

We will review your complaint and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

We may update this Privacy Policy from time to time. The current version will be available on this page and will show the date it was last updated.

Your continued use of this website after an updated Privacy Policy is published indicates that you acknowledge the updated policy.

For privacy questions, access requests, correction requests, deletion requests or complaints, please contact us using the enquiry form on this website.

See also our Terms & Conditions.